WEBSITE TERMS AND CONDITIONS
Last updated: February 2 2026
1. USING OUR WEBSITES
This section explains how you can use our websites and apps. It's important that you read and understand these terms (Terms) because by using our sites, you agree to follow them. If you don't agree, please don't use the sites.
Who We Are
When we say "we," "us," or "our," we're referring to Groupe Dynamite Inc. and all its affiliated companies.
The Websites
Our Terms apply to all of our websites, including garageclothing.com and groupedynamite.com (the Websites), as well as any other website we own that links to these addresses. We also include our mobile apps in this.
Your Agreement
When you visit or use our Websites, you are agreeing to these Terms. There are also other terms, policies and legal notices that apply to you and your use of the Website:
· Privacy Policy, which explains how we collect, use and store your personal data and sets out information about the cookies on our site.
· Return Policy; and
· Loyalty Program Terms.
Changes to These Terms
We may change or update these Terms at any time. We will post a notice on our Websites to let you know when we do. By continuing to use our Websites after we post a new version, you are agreeing to the new terms. Any changes we make won't affect any orders you've already placed.
Who Can Use Our Sites?
Our products and services are primarily for customers in Canada, the United States, and the UK and other countries as we may determine from time to time. If you are accessing our Websites from another country, you are responsible for making sure that doing so is legal where you are.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE WEBSITES. IN PARTICULAR, WE DRAW YOUR ATTENTION TO:
- CUSTOMER RETURNS. INCLUDING YOUR RIGHT TO CHANGE YOUR MIND ABOUT YOUR PURCHASE AT SECTION 13
- DISCLAIMERS AT SECTION 23
- YOUR RESPONSIBILITY TO REPAY OUR LOSSES THAT ARE YOUR FAULT AT SECTION 24
- OUR RESPONSIBILITY TO YOU AT SECTION 25
YOUR USE OF THE WEBSITES CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS.
2. RULES FOR USING THE WEBSITES
As a condition of your use of the Websites, you agree to follow the following rules. We call this our “Acceptable Use Policy”.
You confirm you will:
- Use our Websites only for legal purposes and in a way that follows these Terms;
- Respect our intellectual property rights, which means includes, but is not limited to our logos and designs;
- Give us correct and accurate information when you need to, and you will be responsible for the information you provide. Please understand that we may not be able to process requests if we can't verify the information.
- Not participate in any mass reselling of our products;
- Understand that any content you post on our Websites or social media pages, including, but not limited to, comments or reviews, is not private and does not necessarily reflect our own views or opinions;
- Get our written permission before you create a link to our Websites (other than a personal bookmark);
- Avoid using rude, offensive, or harmful language in any emails, forms, reviews, comments, or posts.
- Not try to interfere with how our Websites work. This includes hacking, using viruses, or "spamming" or any other similar prohibited means.
3. PRIVACY
Our privacy practices respecting the information we collect during your visit to the Websites and the content which you provide us through the Websites and any social networking pages, such as Facebook, Twitter and YouTube (or through other means) are explained in our Privacy Policy.
4. USE BY MINORS
If you use the Websites to purchase Products, you represent that you are 16+ years old. If you are under this age, your parent or guardian should use the Websites on your behalf and you should not use the Websites on your own or provide any personal information to us.
5. MOBILE APPLICATIONS
GDI's mobile applications for download to your mobile device (the "Apps") are subject to all sections of these Terms, where applicable.
6. YOUR ACCOUNT AND PASSWORDS
If you create an account on our Websites, you are responsible for keeping all your account information and password safe. This means you must take all steps required to prevent others from using your account.
You also agree that you are responsible for all activity that happens under your account.Additionally, you are also responsible for ensuring that all persons who access our Websites through your internet connection are aware and follow these Terms.
7. TERMINATION OF ACCOUNT OR BLOCKING FROM RECEIVING MARKETING MESSAGES
We can close your account or stop sending you marketing messages if you don't follow these Terms. For example, we may have to take these actions if your account shows signs of reselling our products or orders placed are deemed fraudulent. If we close your account or block you for marketing messages, you may be removed from:
- All of your online accounts with us, including loyalty;
- Email and text marketing lists;
- Any other marketing lists.
In some cases, these actions will be permanent.
8. PRODUCT INFORMATION
We do our best to ensure that all information on our Websites, including prices and product descriptions, is complete. However, sometimes there may be errors or outdated information and we will work to fix these as soon as we can.
Important things to know:
Product Availability: Sometimes, a product you see on the Websites may be out of stock or its features may differ slightly from what’s listed. The availability of the product may also change before our acceptance of a customer’s order.
Prices: Product prices can also change without notice before we accept your order.
Order Limits: We reserve the right to limit the number of items you can buy in a single order. We may also ask for more information before we accept and ship your order.
Verification: We may ask for more information before we accept your order.
Order confirmation: When you receive email confirming your order, it does not mean we have officially accepted your offer to buy the product. It’s simply a confirmation that we have received your order request. For more details on when your order is accepted, please see Section 10.
Colours and Descriptions: Information like weights, measurements and similar descriptions are approximate and for informational purposes only. We make reasonable efforts to show you what our products look like, including colours. However, the colour you see on your screen may not be the exact colour due to monitor settings.
Errors in Your Order: If we identify an error with a product after you have made your order request and received a confirmation, we will notify you. You can then contact Customer Service to cancel the order and get a refund for products paid in advance, but not received (see Section 37).
9. PRODUCT AVAILABILITY
All products are subject to availability. This could mean that a product you want might be limited or not right to ship immediately.
We can also stop selling a product at any time without notice. If you order a product that becomes unavailable, we will let you know by email. The item will be immediately cancelled from your order request. In some cases, we might be able to offer you the option to keep the order open and wait for the product to become available again, but this is entirely up to us.
10. PRODUCT ORDERS AND OUR ACCEPTANCE OF YOUR ORDERS
When you are ready to buy a product and make an offer for an order, we will show you a screen with the details (Order Confirmation). This screen will show the items in your cart, their prices and any applicable shipping fees.
- When you click the “Pay” button, you are making an offer to us to buy those products described in the Order Confirmation subject to the price indicated;
- We will then send you an email to confirm we have received your order request;
- However, your order is not officially accepted until we send you the email indicating your order has shipped. The contract is formed at this point.
Please note:
- Anything on our Websites is not a legal offer to sell to you. Rather, it is simply an invitation for you to make an offer to us.
- We reserve the right to limit the quantity of products you can order.
- It is your responsibility to ensure that any products you buy from us are used in a lawful way.
11. REFUSING ORDERS
While we try to accept all orders, there are times when we have to refuse. If we do, we will let you know as soon as possible and refund any money you may have paid.
Below are some examples on why we may have to refuse an order:
Error in Billing, Payment or Shipping Information
Some orders cannot be processed due to an error in information you have provided, which includes, but is not limited to:
- an incorrect credit card or debit card number, expiration date and/or card security code, or information regarding other payment types;
- incorrect billing information (for example, if the billing information you provide is different from information your financial institution has on record);
- an insufficient or incorrect shipping address;
- or any suspected fraudulent information.
Product Delays or Unavailability
If an item is delayed at our warehouse, becomes unavailable or has an error in its price or description on the Websites, we may have to cancel an order request. We will contact you if that happens.
Shipping to a Third-Party Shipper
We do not allow orders to be shipped to a freight forwarder or a company that organizes shipments for other people. We will not accept orders destined for such addresses.
Errors in Pricing
If there are errors in the product listing on the Websites, we may have to cancel or refuse your order. See the next section for more details.
Reselling our Products
Purchases of Garage brand products are intended for personal use only. We do not allow businesses or individuals to buy our products in bulk for resale or commercial purposes. We reserve the right to cancel any future orders from customers who violate this policy.
Past Fraudulent Activity
If we suspect an order is fraudulent, we may refuse it. We may also refuse orders from customers who have a history of fraudulent activity or who have previously disputed a credit card charge with us. If we are required to refuse an order, we will let you know as soon as possible and refund any amounts you have paid for the order in question.
12. PRODUCT PRICING
All product prices and orders are shown and processed in the currency that is displayed on the website you are using.
We do our best to ensure all pricing information is accurate, but mistakes can happen. We can correct any pricing or product information errors at any time before order acceptance, without notice.
Please note:
- We cannot confirm the final price of a product until you have placed an order request;
- If a product’s price is incorrect, we have the right to refuse the order;
- If we do refuse your order request due to a pricing error, we will reverse any charges and contact you to let you know. You can then place the order again for the item at the correct price.
13. CUSTOMER RETURNS OF ORDERS
Your legal right to change your mind. For most of our Products, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
Our extended return policy allows you an extended period within which you can change your mind about a purchase and receive a refund of what you paid for it, but not including the delivery costs. In addition to your legal rights, we offer our customers an extended return policy for most products bought online, which is different from your legal right to change your mind in the ways set out below. This extended return policy does not affect your legal rights if there is something wrong with your product. For more on those rights see Section 14 (Faulty Products) below.
| Your legal right | How our extended return policy is different |
|---|---|
| 14 days to change your mind from the delivery. | 30 days to change your mind from the date of purchase. |
| We refund the original delivery costs paid. | We do not refund the original delivery costs paid. |
| Refund timing: for products not delivered or that we're collecting from you, we refund you within 14 days after the day we are informed of your decision to change your mind. If you're sending the product back to us, we refund you within the earlier of 14 days of receiving it or 14 days of receiving evidence you've sent it to us. | Refund timing: for products not delivered or that we're collecting from you, we refund you within 10 business days after the day we are informed of your decision to change your mind. If you're sending the product back to us, we refund you within the earlier of 10 business days of receiving it or 10 days of receiving evidence you've sent it to us. |
When you can’t change your mind.
You can't change your mind about an order for:(a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and(b) goods that are clearly personalised.
The deadline for changing your mind.
If you change your mind about a Product you must let us know no later than 30 days after the purchase date. If you let us know within 14 days after the day we deliver it then you will be exercising your legal right to change your mind about the order. But note that, if you tell us after that delay, but before 30 days from the date of purchase, our extended return policy will apply. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
When you tell us that you have changed your mind will determine whether we will refund your original delivery costs.
If you tell us within the first 14 days, we will refund your original delivery costs in accordance with your legal right to change your mind. If you tell us after that, but before 30 days from the date of purchase, then we will not refund these delivery costs as your return is made under our extended return policy and we do not offer to refund delivery costs as part of our extended return policy (please see the table above which explains the difference between the two rights).
We only refund the original standard delivery costs.
Where we are refunding delivery costs, we don't refund any extra you have paid for express delivery or delivery at a particular time.
How to let us know.
To let us know you have changed your mind, contact our Customer Service Team by email (see Section 37 below) or you may fill in the online form.
You must return the Product at your own cost.
You have to return your Product (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the Product. You can:
- bring the Product to one of our stores. You will need proof of purchase and the card you paid with; or
- send the Product back to us. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the Product at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for Products which can't be posted, see our Returns Policy.
We reduce your refund if you have used or damaged a Product.
If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the Product's condition is not "as new", price tags have been removed or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
When and how we refund you.
If you tell us you've changed your mind about a Product that hasn't been dispatched or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your Product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
14. FAULTY PRODUCTS
We honour our legal duty to provide you with products that are as described to you on our Websites and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
Summary of your key legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
- Up to 30 days: if your goods are faulty, then you can get a refund.
- Up to six months: if your goods can't be repaired or replaced, at GDI’s discretion, then you're entitled to a full refund, in most cases.
- Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.
Klarna. Items purchased using Klarna are subject to the same refund policy as any other purchases. You may make your return by mail or in-store. Klarna will adjust your payment plan and you will be refunded for any payments you have already made. At this time, we are unable to accept exchanges on Klarna purchases.
15. PAYMENT TERMS
Accepted Payments: We accept payment by credit card or any other pre-arranged method of payment that has been accepted by us.
When We Charge You:
- For credit cards, gift cards and e-gift cards: We charge you when we ship your order.
- For PayPal or Virtual debit cards: We charge you upon order confirmation.
- Klarna: Your purchase will be split into four (4) equal payments, for which you are automatically charged every two (2) weeks.
Any payments made by credit card are subject to the approval of the financial institution that has issued the credit card.
16. SHIPPING AND TAXES
We will ship your order using the delivery method you chose and send it to the address listed on your Order Confirmation, provided it meets our shipping rules.
The delivery times we provide are estimates only.
Shipping Delays
Sometimes shipment is delayed due to events outside our control, like severe weather conditions, strikes, accidents, unpredictable traffic delays or internet outages. If this happens, we will do our best to shorten the delay and let you know as soon as possible. Assuming we do this, we will not compensate for delays in delivery. If the delay is likely to be substantial, you can contact our Customer Service Team (see Section 37 below) to cancel the order and receive a refund for any products you have paid for, but not received.
Taxes and Fees
All prices quoted include VAT. Separate charges for shipping and handling will be shown on the Order Confirmation before the order is placed.
17. OWNERSHIP AND RISK OF LOSS
We use a third-party delivery company to deliver your orders. The risk of loss for your purchased items and the ownership of the items transfer to you as soon as they are delivered to your chosen address according to your delivery instructions.
18. TERMINATION OF SALE CONTRACT BY US
We can end our contract with you for a Product and claim any compensation due to us if:
- you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Product;
- you don't, within a reasonable time, allow us to deliver the Product to you.
19. COPYRIGHTS AND TRADEMARKS
This section explains our rights to the content on our Websites and Apps.
The design of our Websites, including all text, images, photos, audio, videos, and software, is protected by copyright and trademark laws. These laws protect our intellectual property.
- What you can't do: You cannot copy, reproduce, download, post, distribute or change any of this material without our written permission. You also cannot use any of this content for public or commercial purposes.
- Why this is important: Any unauthorized use of our content may be a violation of the law.All rights to this content belong to us and our suppliers.
All rights are reserved.
Your Feedback
If you provide us with any feedback, comments, or suggestions, you are giving us permission to use that feedback.
- We can use your feedback for our own business purposes, such as improving our products and services.
- We can also share your feedback with other companies. We will not share any personal information that could identify you.
- We are free to use any ideas, concepts, or techniques from your feedback to develop, manufacture, and market new products or services.
- We may also publish your reviews on our website or in our marketing materials, using only your first name.
Trademarks
You can print or download a singular copy of a page from this Website for your own personal, non-commercial use. In this case, all copyright and trademark notices must remain on the copy.
You are not allowed to:
- Resell the Website or any part of its content;
- Collect product listings, descriptions or prices;
- Derivative use of Website or contents;
- Download or copy information for the interests of another business;
- Use data mining, robots or similar tools to extract information;
- Use any of our images, text, logos or other information on another website without our written permission;
- Use our name or trademarks in hidden text
If you are found to use our Website in an unauthorized way, your permission to use the content will be immediately revoked.
By using this Website, you are not being granted any license or right to use any copyrights, trademarks or other intellectual property belonging to us or anyone else.
20. YOUR MATERIAL
This section explains what happens with any content you post on our Websites or social media pages, like reviews, feedback, comments, photos, videos. We refer to this as your “Material”.
- We Are Not Responsible for your Material. The views you express are strictly your own and do not necessarily reflect our views or opinions.
- What You Post: You are fully responsible for your Material, which must not be in any way defamatory, offensive, fraudulent or violate anyone else’s rights. Your Material must be lawful and follow these Terms.
- Liability: You agree to compensate us for any losses we suffer as a result of your Material, especially if it is libelous, defamatory or infringes on intellectual property rights.
- Our Rights: We can edit, change or remove your Material at any time without notice.
- Personal Use Only: All Material must be solely for non-commercial, personal purposes and may be subject to the protections of applicable copyright laws.
21. CONFIDENTIALITY OF YOUR INFORMATION AND MATERIALS
This section explains that your Material is not considered confidential.
- How We May Use Your Material: You agree that any information or material you provide can be put into our company database, in which we have rights and interest. We have the right to use this information, as allowed by law and our Privacy Policy.
- Giving Us a License to Use Your Content: By posting messages or comments, uploading files, entering data or in engaging in any other form of communication with the Websites or our social media pages, you are giving us a permanent, worldwide, non-exclusive, royalty-free license to use, copy, display, sublicense, reproduce and edit your Material. This includes using it for promotional or advertising purposes, in any way we choose, and in any media, now or in the future.
- Waiver of Your Rights: You are giving up any right you may have to inspect or approve how we use your Material, and you won't be paid for it. We are not obligated to use any of the material or ideas you submit.
- Internet Security: Please be aware that standard email and other internet communications are not always secure and can be intercepted, altered or lost. When you send us information this way, no confidential or other special relationship is created between you and us, other than what's stated in these Terms. We are not responsible for your payment to any other party in connection with our use of your Material.
- Rights of Others: You also confirm that any information or material you provide to us does not violate the rights of any other person or company.
22. LINKS TO OTHER WEBSITES
a) Linking to the Websites
You are not allowed to create a link from another website to any page on our Websites without our written permission first.
You are also not allowed to display our Websites, or any of our content, within a "frame" on another website without our permission.
Any links to our Websites that we do permit must follow all applicable laws and regulations.
To ask for permission, please use the "Contact Us" information below.
b) Third Party Links
From time to time, our Websites may include links to other websites that we do not own or control. These links are provided only for your convenience. If you click on them, you will leave our Websites.
- Your Responsibility: We are not responsible for the content, materials, or information on those other websites.
- No Guarantees: We do not endorse or make any promises about these other websites, their content, or the results you might get from using them.
- Use at Your Own Risk: If you choose to visit any linked website, you do so entirely at your own risk.
23. DISCLAIMERS
We are not responsible for viruses. We do not guarantee that our Websites will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our Websites. You should use your own virus protection software.
The content on our Websites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Websites.
Although we make reasonable efforts to update the information on our Websites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Websites is accurate, complete or up to date.
24. YOUR RESPONSIBILITY TO REPAY OUR LOSSES THAT ARE YOUR FAULT
You agree to indemnify (which means repay us) from any loss and damage incurred by GDI as a result of your use of the Websites in a manner that is not permitted under these Terms.
THIS SECTION SHALL SURVIVE THE TERMINATION OR EXPIRY OF THESE TERMS.
25. OUR RESPONSIBILITY TO YOU
Whether you are a consumer or a business user, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We only provide our Websites for domestic and private use. You agree not to use our Websites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We don't compensate you for all losses caused by us, our Websites or our Products. We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in Section 16 above.
- Avoidable. Something you could have avoided by taking reasonable action.
To the extent that you use a Product or our Websites for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited:
- our total liability to you for all losses arising under or in connection with any contract between us for the sale of the Product, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the Product; and
- all claims for loss of profit or indirect or consequential loss are wholly excluded.
Furthermore, we are not responsible for any losses you suffer due to your use or reliance on the information on the Websites.
26. CHANGES TO OUR WEBSITES
We can change our Websites at any time. This might include updating their content, features, or when they are available. We do this to reflect changes in our products, our business, and the needs of our customers. We will try to give you reasonable notice of any major changes.
Our Websites are made available free of charge. We do not guarantee that they will always be available or be uninterrupted.
We may suspend or restrict the availability of all or any part of our Websites for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
27. GOVERNING LAW
If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by English law.
If you are a business user, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of the Province of Québec and the laws of Canada, applicable therein without reference to principles of conflict of laws.
28. DISPUTE RESOLUTION
If you are a consumer, we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business user, we both agree that any dispute that may arise between you and GDI with respect to the Terms, Websites or the transactions contemplated herein shall be resolved by the provincial and federal courts and tribunals sitting in the Judicial District of Montreal, Province of Québec, and you hereby irrevocably submit and attorn to the personal and exclusive jurisdiction and venue of these courts.
29. SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, it will not affect the rest of the Terms. The other parts will still be valid and apply to you.
30. COOKIES
We may use "cookies" to track your preferences and activities on the Websites. For more information, please see our Privacy Policy.
31. NO WAIVER
If we don't immediately enforce a part of these Terms, or if we don't act on a breach by you or someone else, it doesn't mean we have given up our right to enforce that part of the Terms in the future. We can still choose to enforce it or take action on similar breaches at a later time.
32. ENTIRE AGREEMENT
These Terms and conditions are the complete and final agreement between you and us regarding your use of our Websites and any purchases you make.
This means that any previous conversations, emails, or promises—whether they were verbal or written—are not legally part of this agreement. This contract can only be modified when we make amendments to these Terms and post them on our Websites.
However, this doesn't limit our responsibility to you if we have made a fraudulent or intentionally misleading statement to get you to buy from us.
33. NO ASSIGNMENT
You cannot transfer your rights or obligations under these Terms to another person without our express written permission.
We may refuse to give our permission if the person you want to transfer your rights to isn't financially able to meet their obligations, if their reputation could harm our business, or if the transfer could cause us to violate any laws or regulations, among other valid reasons.
34. TERMINATION OF ACCESS TO THE WEBSITES
GDI reserves the right to terminate your access to all or any part of the Websites (and close your account, if necessary) if you do not comply with these Terms or we suspect fraudulent activity.
35. THIRD PARTY RIGHTS
This contract is only between you and us, including our affiliates. No other person or company has any right to enforce these Terms or to be involved in ending or changing this agreement.
36. HEADINGS
The headings in these Terms and conditions are only for convenience. They are there to help you find information more easily and should not affect how the Terms are interpreted.
37. CONTACT US
| BY EMAIL | BY PHONE | BY MAIL |
|---|---|---|
| customerservice@garageclothing.com | 0800 206 2797 | Groupe Dynamite Inc. Customer Service 5592 Ferrier Town of Mount Royal, Quebec H4P 1M2. Please be sure to include your full name and the relevant information you wish for us to remove. It may take up to 10 business days to process your postal mail request, during which period the information will remain available. |
LOYALTY PROGRAM TERMS AND CONDITIONS
The Garage Loyalty Program is a fun and personalized loyalty experience that rewards you for shopping at Garage online at garageclothing.com (the Website) or in-store (as of Spring 2026).
The Garage Loyalty Program is run by our parent company, Groupe Dynamite Inc. (GDI). By participating in the Garage Loyalty Program, you agree to these Terms and Conditions (Terms).
1. JOINING THE LOYALTY PROGRAM
Program Overview
The Garage Loyalty Program is a rewards program where you can earn points by shopping at Garage. You can earn these benefits when you buy things in our stores or on our Website.
As a member, you’ll earn points for every purchase you make (Points). You will also have access to exclusive offers and promotions (Offers) which may be offered by us from time to time. Together, your Points and Offers make up your Benefits.
To earn your Benefits, you need to be a member in good standing. Please know that we can change or stop the program at any time. We will give you at least 60 days' notice before ending the program.
By joining the program, you agree to these terms.
Becoming a Member
Joining our program is free, and you don't have to make a purchase to sign up.
- Who can join? You must be at least 16 years old and have a valid address in the UK.
- One account per person. You can only have one loyalty program account (the Account). We may ask for proof of your eligibility at any time.
How to Sign Up
You can become a member in the following ways:
- On the Website: Go to the Loyalty Program section of our website and create an account with your email address and a password.
- In-Store (as of Spring 2026): You can sign up at the till by providing a valid email address and accepting these Terms. We'll then send you an email with a link to activate your account and create a password. You can still use your membership in-store even if you don't create a password right away.
Your Account and Information
- You are responsible for keeping your Account and password secure. We will never ask you for your password.
- Your Account and Benefits are for you alone and cannot be shared or transferred.
- You must let us know immediately if your personal information, like your name or address (Personal Information), changes. You can do this in the "My Profile" section of your Account on the Website.
- We are not responsible for any issues with emails or mail if your information is incorrect. If we believe our records are inaccurate, we may contact you to confirm them.
- We reserve the right to refuse to issue, cancel or close any Account, without notice, for which we have incomplete or inaccurate Personal Information. If this happens, you may lose all the Benefits that you have earned.
2. HOW IT WORKS
How to Earn Points
You can earn Points by buying products from our stores (as of Spring 2026) or our Website.
- For every £1 you spend, you'll get 1 Point.
- Points are calculated after any discounts have been applied and before shipping costs are added.
From time to time, we might also give you a chance to earn points for other activities, as will be described at the appropriate time.
Membership Levels
The Loyalty Program has three separate Membership Levels. You can move up through the different levels by earning more Points.
Creator is for Members with 0 – 299 Points.
Muse is for Members with 300 – 599 Points.
Icon is for Members with 600 Points or more.
All earned Points are stored in the “My Rewards” section of the Website.
Returns and Exchanges
Our standard Return Policy applies and the Points accumulated on items that you return will be returned to us. More specifically, here’s how returns and exchanges affect your Points:
- Returns: If you cancel the order or return purchased items, the Points earned by those items will be deducted from your total Points.
- Exchanges:
o If you exchange an item for one of the same value, your points will not change.
o If you exchange for a more expensive item, you'll earn points on the additional amount you spend.
o If you exchange for a less expensive item, we'll deduct the difference in points from your Account.
Using Your Rewards
You can see your available Points in the "My Rewards" section of your Account on our Website.
Redemption of Points will be rolled out in another phase of the Loyalty Program - stay tuned!
3. BENEFITS
Offers
Offers available for each Membership Level are identified in the table below. These Offers can be changed by us at any time, but we will give you 60 days' notice before making any major changes. (see section Changes to the Terms below).
The Offers in effect will be updated in the FAQ section of the Loyalty Program page on our Website, on your personal loyalty landing page and directly in your Reward page when logged in. We may also give exclusive, personalized offers to certain members. These offers will only be valid for the period of time specified on them.
| CREATOR | MUSE | ICON |
|---|---|---|
|
|
|
*Exceptions apply. Please refer to Shipping and Delivery page
Program Year and Expiration of Benefits:
This section explains how your membership level and benefits work over time.
- Your Program Year: Your personal program year starts on the day you join and lasts for 12 months. At the end of each year, your membership level will be reset based on how many Points you earned over the last 12 months.
- Point Expiration: If you don't make a purchase for a full 12 months, your Points will expire. We will send you an email notice about this at least 30 days before your Points expire.
- Reward and Offer Expiration: Specific Offers may have their own expiration dates. These will be clearly communicated to you on the Offer itself, in an email, or within your Account. It's up to you to keep track of these dates.
Important: Your Benefits are a conditional right to an Offer. They are not a form of money and cannot be sold, transferred, or given to anyone else. Any attempt to do so will be void and may result in the cancellation of your membership and all your Benefits or only the affected Benefits, as the case may be.
4. ACCOUNT TERMINATION
Grounds for Account Termination
Membership to the Loyalty Program is a privilege. We reserve the right to terminate a Member’s membership to the Loyalty Program and cancel accrued Benefits, on serious grounds, which include, but are not limited to:
- Fraudulent activity: any act of fraud or misrepresentation relating to the Loyalty Program;
- Abuse: A material breach of these Terms and Conditions, which cannot be remedied in a reasonable delay after having received notice of breach;
- Unauthorized transfer: any attempt to sell, transfer, assign or otherwise violate these Terms and Conditions when it comes to the Benefits;
- In cases of termination as outlined above, the Member will receive a notice and any accrued Benefits will be forfeited without compensation.
Inactivity
After 24 months of inactivity, your Loyalty Account will be deleted. We will send you an email notice about this at least 30 days before your Points expire.
Deleting Your Account
You may also close your account by notifying us (see “Contact Us” section below) that you no longer wish to be a Member or through your account setting. In this case, all Benefits collected by you will be forfeited upon cancellation.
5. CHANGES TO THE TERMS
We can change these Terms at any time.
Such changes can include:
- the Loyalty Program itself;
- The rules for joining or staying a member;
- How you earn or lose your Benefits;
- Characteristics or attributes of Benefits;
- Rights to or associated with the Benefits;
- The value of Points and Offers;
- How we might end the Loyalty Program or your membership.
We will give you at least 60 days' notice before any changes take effect. If you don't agree with the changes, you can cancel your membership as described in the "Account Termination" section above.
6. PRIVACY
We take your privacy seriously. The Privacy Policy describes how we collect, use, store, share and disclose your personal information to deliver our program to you, and to maximize the value of your membership to you by offering personalized and relevant opportunities to earn Benefits. It also describes your rights regarding personal data and how to exercise them.
By becoming a member of the Loyalty Program, you confirm that you have read and understood the Privacy Policy and how we collect, use and share your personal information.
Please note the following regarding your personal information:
- Program Operation: We will process your personal information as necessary to administer your membership, manage your Account and track your Points and Benefits.
- Personalization and Marketing: We may also process your information to offer personalized content, send you marketing messages and to provide tailored recommendations. In that context, we will do this according to data protection laws and our Privacy Policy. You will always have the option to manage your communication preferences and to stop receiving these messages.
7. LIABILITY
We don't compensate you for all losses caused by us, our products or our services.
We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we contact you as soon as possible to let you know and do what we can to reduce the delay.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited:
- our total liability to you for all losses arising under or in connection with any contract between us for the sale of a product, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product; and
- all claims for loss of profit or indirect or consequential loss are wholly excluded.
8. ENDING THE LOYALTY PROGRAM
The Loyalty Program may be terminated by us upon at least sixty (60) written notice to the Members (Termination Notice).
If we provide a Termination Notice, we may, in our sole discretion, replace it with a new one.
If we do, we will ask for your consent to join the new program.
If events beyond our control affect our ability to operate the Loyalty Program, it may be suspended or terminated without notice.
All Benefits collected by you will be forfeited upon cancellation.
9. OTHER
Complete Understanding
The Loyalty Program Terms constitute the entire understanding between us with respect to the Loyalty Program. This does not affect your rights further to any misrepresentation on our part with regards to the Loyalty Program.
Entire Agreement
The Terms constitute the entire agreement between you and GDI with respect to the Loyalty Program and supersedes any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified, except in writing or by GDI making such amendments or modifications available to it to these Terms.
Errors or Inconsistencies
Despite our best efforts to ensure accuracy, errors occasionally occur. We reserve the right to correct such errors at any time even if it affects pending Benefits in your account. We will do so fairly and reasonably when it comes to accrued Benefits in your account.
Applicable Law and Venue
These Terms and Conditions are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.