The following Eligibility Requirements must be met in order for an item to qualify for a refund:

• The order was placed within the last 30 days (this date can be found in your order confirmation email).
• The product is in new condition, unworn, unused and unwashed.
• Brands must be returned in their original packaging (Ex: Shoes in shoe box, beauty product in case etc.).
• The product has its original price tags attached.
• Intact shoes can only be returned or exchanged if they are in original condition with protective film (if applicable).

Final sale on:

• Earrings, Unsealed underwear

Final sale items can only be returned within the first 14 days of delivery, inclusive of items that were purchased as a gift. Exceptions will be made for sizing, fit, or fabric issues.

Note: final sale items will be flagged in the return portal and unable to be selected for a refund. If by any chance, it gets accepted, the item will automatically be reshipped to the customer's shipping address.

For all information regarding returns & refunds, please visit our Return Policy Page here.

Please allow up to 7 business days from the order placement date to receive your order with our standard shipping method.

To view the status of pending orders, you can visit the 'Order Tracking' page where you will be asked to fill out your order number and email address. Your orders will be itemized by number and you can view the details and status of each item by clicking on the related order number.

We will also be sending you a 'Shipping Confirmation' email with all your tracking numbers once your order has left our Distribution Center.

We are committed to shipping your order as quickly as possible. Once submitted, orders are generally unchangeable, including cancellations. However, we may accommodate address modifications in certain cases. You can reach out to our Customer Care team during operating hours within 60 minutes of placing an order. For orders utilizing an expedited shipping method (Express), kindly note that changes or cancellations cannot be accommodated once the order has been submitted.

Upon receipt of your item, please allow approximately 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account.

Don't panic! Pre-paid return labels must be printed and are not physically included in your pacels. To access your pre-paid return label, follow these 3 easy steps:

1. FIND YOUR ORDER:
   Log in to your online account, select "Order History" under your profile tab to find your order from which you wish to return an item. If you checked out as a guest, fill out the tracking form.
2. PRINT YOUR PRE-PAID RETURN LABEL:
   After locating the order, select “Print Return Label”. Your information will be pre-populated for your convenience.
   Ordered as a guest? Select "Print Return Label" from the pop-up to print.
3. LABEL PACKAGE & DROP OFF:
   Securely attach the return label to your package (preferably in the original packaging) and drop-off your package at any Royal Mail office.

Received your order in multiple packages?

Please wait until you receive all your items/packages to make your return, due to the fact that we provide one return label per order and duplicate shipping labels are refused by most carriers.

For all information on to how to return an item, please refer to our Return Policy page here.

Right now, international shopping is available on our desktop and mobile devices on garageclothing.com only. We currently do not support transactions made to international countries outside of Canada or the US on our mobile application.

It's easy! Click on the flag at the very top of the page to select the location you'll be shipping to. Once selected, click 'DONE'.

Click the item(s) you'd like to purchase, select a color, and size, and then 'ADD TO BAG.' You will then be prompted to 'Start Checkout' and proceed to check out or continue shopping.

To check out, click the bag icon on the upper right corner after you have placed the last item you'd like to purchase in your cart. Once on your Shopping Bag page, click the 'Start Checkout' button. During the checkout process, you will see your merchandise total and calculations for any appropriate shipping fees and taxes.

Once completed, an order confirmation email and status updates will follow.

We display and collect payments in the local currency when you select your preferred shipping country. You will be charged in the currency listed at checkout, including all shipping costs and any applicable duties and taxes required by the customs in the destination location. Your order total amount is guaranteed at the exchange rate at the time your order is placed. No surprises!

You will find it attached to the email you received when your order was shipped, or in the details of your purchase under the "Orders" tab when logged in to your account.

Please note that your receipt is essential for exchanging or returning items. You can show it on your mobile device or present a printed copy.

We estimate that you will receive your order within 2-3 business days of its ship date.

Please note that the shipping time frames provided above are estimates that may vary slightly or be longer depending on your delivery location. You will receive a shipping confirmation email with a tracking number and once the carrier updates the tracking, they will provide a more accurate estimated delivery date. Shipping estimates reflect transit time only and do not include the initial processing of your order. Please anticipate a short period for your order to be processed before it is handed over for shipping, but rest assured we are committed to shipping your order as quickly as possible!

Please note: We do not deliver to the Isle of Man or the Channel Islands, including Jersey, Guernsey, Sark, Alderney, Herm, Jethou, or Brecqhou.

Shipping costs are refundable if within first 14 days for online purchased items.

There are no hidden fees. At checkout, you'll be provided an order total in your preferred currency, which includes duties and taxes.

In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You will receive a shipping confirmation once each parcel is on its way, inclusive of a final package shipping confirmation email. Also, you can view the tracking for each item on the order detail page.

Right now we currently offer shipments to Canada, the United States, and the United Kingdom.

Don't panic. It's coming. To give you the quickest delivery possible, your order may come in multiple shipments. You will receive a shipping confirmation once each parcel is on its way, inclusive of a final package shipping confirmation email.

Yes, of course! To track your order, click the "Order Tracking" link at the bottom footer of the website (if you are on mobile, it can be found under the "Orders" dropdown) and enter your order number, order email and billing postcode. It's that easy. We will also be sending you a "Shipping Confirmation" email with all your tracking numbers once your order has left our Distribution Centre.

Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

For UK orders, regular priced and sale merchandise can be returned. We understand you may have changed your mind. That is why you will have 30 days from the purchase date to fulfill free returns by mail for all online orders.

Online orders can be returned via mail or in-store as long as the order abides by the return policy conditions that can be found below.

*Please note that we do not accept returns on unsealed underwear or earrings. Fragrance, or any product marked "Final Sale" can be returned within 14 days. Exceptions may be made if the merchandise was found to be defective.

We understand you may have changed your mind. That is why you will have 30 days from the delivery date to fulfill free returns by mail for all online orders.

Good news! Online orders can be returned via mail as long as the order abides by the return policy conditions that can be found below.

A. RETURNING BY MAIL:

1. FIND YOUR ORDER:
   Log in to your online account, select "Order History" under your profile tab to find your order from which you wish to return an item. If you checked out as a guest, fill out the tracking form.
2. PRINT YOUR PRE-PAID RETURN LABEL:
   After locating the order, select “Print Return Label”. Your information will be pre-populated for your convenience.
   Ordered as a guest? Select "Print Return Label" from the pop-up to print.
3. LABEL PACKAGE & DROP OFF:
   Securely attach the return label to each package (preferably in the original packaging) and any Royal Mail shipping centres.
   
   Important to note when packing your order:
   
   WHAT DO I DO IF MY ORDER WAS SHIPPED SEPARATELY AND HAD MULTIPLE TRACKING NUMBERS?
   It is important to note that if your order was shipped with several tracking numbers, it still must be returned together with one pre-paid return label. Please wait for your entire order before deciding to return your items.
   
   You will only be eligible for one pre-paid return label per order. Duplicate shipping labels are refused by most carriers.
4. GET REFUND CONFIRMATION
   Please allow up to 10 business days for your refund to be processed using the same method of payment as the original purchase. Once completed, you will receive an email confirmation.

Please note: If you purchased using a credit card, once the return is processed, please allow 3 to 5 business days for the refund to appear on your statement. Delays may vary based on your financial institution.

Upon receipt of your item, we will issue your refund for returned items within a day or two. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account. We’ll send you an email as soon as your return has been processed and the funds will take up to 10 business days to reach your account.

The following Eligibility Requirements must be met in order for an item to qualify for a refund:

• The order was placed within the last 30 days (this date can be found in your order confirmation email).
• The product is in new condition, unworn, unused and unwashed.
• Brands must be returned in their original packaging (Ex: Shoes in shoe box, beauty product in case etc.).
• The product has its original price tags attached.
• Intact shoes can only be returned or exchanged if they are in original condition with protective film (if applicable).

Final sale on:

• Earrings, Unsealed underwear

Items marked as final sale or clearance items can only be returned within the first 14 days of delivery, inclusive of items that were purchased as a gift. Exceptions will be made for sizing, fit, or fabric issues.

Note: final sale items will be flagged in the return portal and unable to be selected for a refund. If by any chance, it gets accepted, the item will automatically be reshipped to the customer's shipping address.

Oh no! In circumstances where you consider a product to be defective, please email us the following by filling out this form.

• A clear photo of the defective item, inclusive of the garment tag information
• Your order number.

Our Customer Care team will be happy to give you a full refund if your item is defective. The disposal or return of your defective item will be advised by our Customer Care team.

*If you received a garment with security tags still on it, please contact us for an immediate refund with a clear photo for the security tag on your garment.

Your Birthday Coupon and the Customer Satisfaction Survey Coupon can be redeemed online. Redemption may vary for other coupons; please read the promo details fine print associated to that offer for more information.

Unfortunately, we do not offer price adjustments for online purchases. Our promotions cannot be applied towards previous purchases.

You can purchase Garage gift cards here. Garage E-gift cards can only be purchased online. You cannot use a Garage gift card or E-gift card to purchase a Garage gift card or E-gift card. Gift cards and E-gift cards may not be purchased online using Klarna as a payment method.

The maximum load value per card is £100. Garage reserves the right to limit the number of cards purchased.

Our standard shipping policy applies to gift card orders. Select your preferred shipping option at checkout. E-gift cards are delivered to the email address provided on the order form within 1-3 business days of the order confirmation. There is no shipping fee for E-gift cards.

Garage is not responsible for errors in the email or shipping address provided.

There is no limit on the number of cards that can be redeemed on one transaction.

To check your Gift Card or E-Card balance, visit any garage store in Canada or enter your Card number and PIN here.

Unfortunately, lost or stolen cards will not be replaced. For the instance where you want to make a return and your original method of payment is a lost or stolen gift card, we can issue it on a new gift card no problem. Simply contact us to let us know.

Garage gift cards and E-gift cards do not expire.

Garage cards are not reloadable.

At this time, Garage cards cannot be added to your mobile app Wallets.

Garage’s standard return policy applies to purchases made with Garage gift cards and E-gift cards. Refunds on purchases made with a Garage gift card or E-gift card will be issued on a Garage E-gift card (online).

This policy also applies to other gift cards and prepaid cards accepted by Garage.

Our size guides act as a general guideline for helping you find your size at Garage! You can find it while shopping on the product detail pages by clicking "Size Chart" next to the size selection boxes or can view all of our size guides here. For third-party brands sold on our website, refer to the brand's official size guide on their website for the perfect fit.

If your measurements are in-between sizes, we recommend that you size up.

If you have questions about a specific style’s measurements, you can always reach out to our Customer team with your bust, waist, and high hip/low hip measurements and we’ll help you out.

Yes. Though our garments are true to size, all bodies are different and some fabrics have less stretch so can vary time to time. You can always reference our sizing guide, which features our general garment measurements for more specifics. We are always working to improve sizing and incorporate real feedback from our product reviews. Also note that some items are labeled and meant to be more oversized. If you do not desire the desired look on the model, we recommend that you size down.

We offer all major payment methods like Visa, Mastercard, American Express, and PayPal, along with buy now, pay later options using Klarna. All local payment methods are available and viewable upon checkout.

Please note that if your order is shipped in multiple parcels, rather than be charged once, you will be charged separately per shipment. Rest assured, you will not be overcharged, just at different times. Like usual, a pre-authorization will be held prior to placing an order and dissapear within 5 business days.

Duties, taxes and custom fees are treated differently depending on what country you are shipping to. We currently offer to prepay these fees upfront, you will not have to pay for these fees separately when your order arrives since they are included in your order total.

See our Payment Info for Garage's full terms.

You will not be charged for items purchased with a gift card, E-gift card and/or credit card until the items have been shipped. You will be charged for items purchased with PayPal or a Virtual Debit Card immediately upon order confirmation.

The Garage Collectif is more than a loyalty program, and more than the sum of its parts. It's a community of our unique Garage shoppers coming together for their love of fashion, while also making the most of exclusive benefits, including a redeemable points system, early access to drops, and other perks.

It's easy to become part of the Garage Collectif! Sign up on the Garage website by creating an account with your email address.

Nope! You can join the Garage Collectif 100% free of charge.

We're so glad you asked! As part of the Garage Collectif, you can take advantage of a number of perks. These include:

• Earning and redeeming points for discounts
• Members-only offers and experiences
• Free shipping on your online orders (threshold varies based on your tier level)

And more! For a full list of perks, you can check out the Perks chart on the Loyalty Program’s Landing Page.

Unfortunately, it is not possible to transfer points from one account to another, nor to transfer a whole account to another. If you need to create a new account and you lost access to your old one, please contact our Customer Service team so we can figure out how to best accommodate you.

Unfortunately, it is not possible to change your email address in your account at the moment. We understand that this can be frustrating. Please contact our Customer Service team so we can figure out how to best accommodate you.

There are multiple ways to earn points. First, you can earn 1 point for every £1 you spend (exclusions apply). You can also earn points by completing other activities. Plus, as a member, you can take advantage of special surprise benefits, such as double-points days, on which you earn double the points when you make a purchase!

Points will be added to your account at the time of shipment. If your order is in multiple shipments, your points will be added to your account as each item ships based on the price of the item in each shipment.

You’ll see the option to redeem points for money off your purchase online by selecting “Apply” at checkout.

Unfortunately, only one point redemption reward can be applied per transaction. The highest reward available, based on your number of points, must be used in priority. You can, however, combine your point redemption rewards with another member offers.

To redeem points, your subtotal must be £1 more than your offer amount, after all discounts have been applied.

Exclusions apply. Taxes and shipping fees not included. Gift cards not included.

Your points will only expire if your account is inactive for a 12-month period, meaning you made zero purchases during that time. Don’t worry, we will reach out prior to the expiration date to make sure you’re aware before your points reset.

Starting from the day you sign up, you have a full 12 months to enjoy your current tier status if you are earning points. On the anniversary of your loyalty join date, we'll see how many points you earned in the last year and that will determine whether or not you stay at that tier or move down to whichever tier matches your number of qualifying points.

For example: If you joined on July 1st, and earned enough points to hit Icon status, when July 1st rolls around again, you’ll stay at Icon status. However, if you don’t earn enough points to keep Icon status in the next 1-year period, you’ll be bumped down to the Muse or Creator level, depending on the actual number of qualifying points earned.

You can redeem your points for rewards whenever you want, but don't worry, this won't affect your qualifying points, meaning the ones we count to decide which level you're at!

Qualifying points are the points that are used to calculate your tier status. It’s the total number of points you have earned this year, which means the count is not affected by your point redemptions. Your non-qualifying points are the points that are available for you to redeem for cash off. This count reflects how many points you currently have, rather than the qualifying points count, which is more like your history of points this year. An easier way to remember: qualifying points only go up, the non-qualifying points go up and down based on your shopping and cash-off redemptions.

Qualifying points reset every year on the anniversary of your Garage Collectif join date, but the non-qualifying points don’t expire, unless you are inactive (meaning you don’t make a purchase) for 12 months.

If you return an item, unfortunately, the points you earned on that purchase will be removed from your total points. If you used a points redemption offer with this initial purchase, neither the points deducted from your account nor the cash-off discount will be refunded.

No, you cannot earn points on past purchases. When making a purchase, always make sure you're logged into your Garage Collectif account so you don't miss out on earning points.

Your rewards information and your Garage Collectif Member ID code can all be found on your Garage Collectif Reward Page on our website. This is where you'll find your Tier status and see how many points you have to redeem on your next purchase, plus any other offers that are available for you to redeem. You can also ask our customer service team any questions regarding your Garage Collectif Reward Page and they can look it up for you!

We would hate to see you go, but if you want to leave the Garage Collectif, you can find the option in the “My Account” section on our website, or reach out to our Customer Experience Department.