FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
Getting your order out as soon as possible is super important to us.
TIMINGS & COSTS
| Shipping Method | Order Threshold | Cost | Timing |
|---|---|---|---|
| Standard | Orders up to £69.99 | £6.99 | 2-3 Business Days |
| Standard | Orders £70 & Up | FREE | 2-3 Business Days |
| GARAGE COLLECTIF CREATORS | Orders £50 & Up | FREE | 2-3 Business Days |
| GARAGE COLLECTIF MUSES | Orders £40 & Up | FREE | 2-3 Business Days |
| GARAGE COLLECTIF ICONS | Orders £30 & Up | FREE | 2-3 Business Days |
*Shipping time frames provided above are estimates that may vary slightly or be longer depending on your delivery location. You will receive a shipping confirmation email with a tracking number and once the carrier updates the tracking, they will provide a more accurate estimated delivery date. Shipping estimates reflect transit time only and do not include the initial processing of your order. Please anticipate a short period for your order to be processed before it is handed over for shipping.
Please note: We do not deliver to the Isle of Man or the Channel Islands, including Jersey, Guernsey, Sark, Alderney, Herm, Jethou, or Brecqhou.
Are there any additional costs that will be due when I receive my order?
There are no hidden fees. At checkout, you'll be provided an order total in your preferred currency, which includes duties and taxes.
What happens when I'm missing an item listed on my packing slip?
Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us by email by filling out the form here.
Will my orders be fulfilled in one package?
In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You will only receive the shipping confirmation email when the last item has shipped. However, you can view the tracking for each item on the Order Tracking page.
Are shipping fees refundable?
Shipping costs are refundable if within first 14 days for online purchased items.
TAXES AND DUTIES
Are taxes and duties included in my order total?
Duties, taxes and custom fees are treated differently depending on what country you are shipping to. We currently offer to prepay these fees upfront, you will not have to pay for these fees seperately when your order arrives because they are included in your order total.
See our Payment Info for Garage's full terms.
Are duties and taxes refundable on return orders?
Pre-paid duties will not be subjected for a refund, however in the case where we cannot fufill item(s) in your order for any reason, you will be refunded for duties on those items.
How are duties and taxes calculated?
Duties and taxes are calculated based on where they are made, on the specific items ordered, the value of your purchase and the destination of your order. These additional fees are added to your order total in your shipping cart at checkout so you will not have to worry about being charged extra fees when your order is delivered.
ORDER TRACKING
Can I track my order?
Yes, of course! To track your order, click the "Order Tracking" ink at the bottom footer of the website (if you on mobile, it can be found under the "Orders" dropdown) and enter your order number, order email and billing postcode. It's that easy.
We will also be sending you a Shipping Confirmation email with all your tracking number once your order has left our distribution centre.
My tracking says delivered but I have yet to receive my order?
Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.
SHIPPING RESTRICTIONS
Do you deliver to PO Boxes?
No, unfortunately we cannot deliver to P.O. boxes at this time.
Can you ship to multiple addresses?
No, you may only ship to one address per order.
If you desire to ship items to multiple locations, you will need to place separate orders for each address.
IMPORTANT THINGS TO NOTE
You will not be charged for items purchased with a gift card, e-gift card and/or credit card until the items have been shipped. You will be charged for items purchased with PayPal or Virtual Debit Card immediately upon order confirmation.
CONTACT US
Couldn't find the answers you were looking for? We're happy to help.
Customer Service Support Hours:
MON-FRI 9:00am to 12:00am GMT/BST
SAT-SUN 9:00am to 9:00pm GMT/BST
Chat with our Live Support
Email us by filling out this form
Call us at 0800 206 2797
THANK YOU!